Question 1

Which areas in the UAE do you cover?

Accepted Answer

We cover all 7 UAE emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Same-day service is available across Dubai and Sharjah. We reach Abu Dhabi and the northern emirates within 24 hours.

Question 2

How quickly will I get a response after WhatsApp-ing you?

Accepted Answer

Our engineers monitor WhatsApp 7am–10pm, 7 days a week. Average first response is under 2 hours. For emergencies — pump failure, generator down before a handover — we prioritise immediately. Many urgent clients get a reply within 30 minutes.

Question 3

Do you provide warranty on parts and installations?

Accepted Answer

Yes. All parts carry the original manufacturer warranty (Ariston, Grundfos, Wilo, Cummins, etc.). Our labour warranty is 90 days for installations and 30 days for repair work. If anything fails within the warranty period, we fix it at no charge.

Question 4

Which brands do you stock and service?

Accepted Answer

We stock and service 40+ brands: water heaters (Ariston, Rheem, A.O. Smith, Bosch, Racold), pumps (Grundfos, Wilo, Pedrollo, DAB), generators (Cummins, FG Wilson, Perkins, Caterpillar, Kohler), solar water heaters (Chromagen, Apricus, Solahart), and heat pumps (Daikin, Midea, Rheem Ecosense).

Question 5

Can you supply parts only without installation?

Accepted Answer

Absolutely. We are both a parts supplier and a service company. If you have your own engineers, we supply OEM parts and can ship them to your site anywhere across the UAE. Contact us on WhatsApp for availability and pricing.

Question 6

What is an AMC and do I need one?

Accepted Answer

An Annual Maintenance Contract covers scheduled servicing, preventive checks, and emergency call-outs for your MEP equipment all year for a fixed fee. AMCs are ideal for building owners and facilities managers who want predictable costs and zero unplanned downtime. Contact us for a tailored quote.

MEP Knowledge Hub UAE